Product Support
Return Merchandise Authorization (RMA):
I have an AMREL product that needs repair. How do I start AMREL’s repair process?
To initiate the repair process, you must first receive a RMA number. Your AMREL product must have a RMA number before it is shipped to the repair center.
How do I get an RMA number?
To get a RMA number, please contact Technical Support at (800) 882-6735 or email cdsupport@amrel.com. Please provide the following information:
- Serial number of your AMREL product
- Description of your problem
- Your contact information
After you contact Technical Support, and provide them with the appropriate information, they will email you a RMA number. It is then your responsibility to ship your product with your RMA number to:
AMREL
3445 Fletcher Ave
El Monte, CA 91731
Attn: YOUR RMA NUMBER
Important! You must list your RMA number on the shipping label!
How much will the RMA process cost me?
If your repair is covered by warranty, you will pay for shipping your AMREL product to our repair center. We will pay for shipping your product back to you. If the repair or product isn’t covered by the warranty, you will pay for shipping both ways, $100 for evaluation and the costs of parts. Of course, there may be some variance in charges due to the nature of the repair.
How long does the RMA process take?
For a repair covered by the warranty, our turn-around time is usually 5 to 7 business days from the point the product is received. For a repair not covered by the warranty, the turn-around time is usually 5 to 7 business days from the point payment is received. Of course, there may be some variance in the time due to the nature of the repair and the availability of parts.
What is the difference between AMREL Military & Industrial version computers?
Click here to view the differences.
Hardware & Software
What kind of hardware upgrades can I add to my system?
- Memory (RAM)
- Hard Disk Drive (HDD)
- Video card (e.g. NVIDIA GeForce upgrade - may require motherboard upgrade)
- Wireless options (e.g. Bluetooth, WLAN, GPRS, GPS)
- Accessories (See “Products page” for each respective computer accessories)
For more information on upgrade options for each form factor, please visit the “Products” section, “Accessories” tab for details.
What graphics card upgrades do you offer?
You may upgrade from the standard Intel® 32-bit GFX core to a NVIDIA GeForce card. We have various versions of these graphics cards and VRAM may vary. This may also require a motherboard upgrade.
What do I do if my system has software issues?
Please contact your software provider for software support. Please contact us only if it is related to customization issues.
Accessories & Replacement Parts
How can I get purchase additional or replacement batteries?
Please contact your sales representative or email us at cdinfo@amrel.com
Additional Product Support Issues
If you have any additional product support issues not solve by information on this page, please fill-out the contact form below so we can assist you.