Frequently Asked Questions

Accessories & Replacement Parts


You may browse through our accessories section and then contact a sales representative through our contact form.

Customization


To start the process, please fill out the following contact form and we will contact you.


Depending on your requirements, most accessories can be customized. For instance, if you wanted to customize a notebook docking station, we can do it. See a sample of our customized docking station.


Yes. Please contact your sales representative.

Flexpedient® Solutions


Contact us at (800) 882-6735 for all the details on AMREL Flexpedient Solutions.


Flexpedient enables virtually any mobile application to be interoperable, a critical requirement for many defense and civilian projects.  Flexpedient technology also eliminates the need for many kinds of peripherals, creating a broad spectrum of low-footprint, one-box solutions. Application developers choose Flexpedient Solutions for the ease of demonstrating new technology and the ability to quote lower price points.

To learn more on how you can leverage Flexpedient Solution for your application or project, please visit the Flexpedient page.


All notebook computers (RT 13 inch, RK 15 inch, RF 17 inch) come Flexpedient® ready.


A modular interoperable solution that enables one computer to run many applications.

To see how it works, please watch this video on the AMREL Flexpedient Solutions

General


You may contact us at (800) 882-6735 or fill out our support request form


AMREL computers are not sold online or in retail stores.  However, parts and replacements for your products can be purchased through contacting us at (800) 882-6735.

On occasion, you may find discount deals on previous models or demo units.


You may purchase directly through an AMREL sales rep by calling (800) 882-6735 or fill out our request form

For off-the-shelf computer, you may choose your hardware specs here before you talk to a rep. 

For customized solutions, you may speak to an expert by emailing your request or calling us directly.


Yes, our computers are available for sale to anyone.

Hardware & Software


Please contact your software provider for software support. Please contact us only if it is related to customization issues.


Please contact your software provider for OS software support.


Please contact your sales representative and they will assist you with this process.


You may upgrade from the standard Intel® 32-bit GFX core to a NVIDIA GeForce card. We have various versions of these graphics cards and VRAM may vary. This may also require a motherboard upgrade.

  • Memory (RAM)
  • Hard Disk Drive (HDD)
  • Video card (e.g. NVIDIA GeForce; may require motherboard upgrade)
  • Wireless options (e.g. Bluetooth, WLAN, GPRS, GPS)
  • Accessories (See “Products page” for each respective computer accessories)

For more information on upgrade options for each form factor, please visit the “Products” section, “Accessories” tab for details.

Pricing


Since over 80% of our sales are “customized rugged solutions” it would be difficult to list any price that would be meaningful to most of our clients. The comparative value of our computers is discussed in Total Cost of Ownership

To discover what your customized solution investment will be, please call (800) 882-6735.

Return Merchandise Authorization (RMA)


To initiate the repair process, you must first receive a RMA number
by contacting Technical Support at (800) 882-6735, fill out our support form or email cdsupport@amrel.com.

Your AMREL product must have a RMA number before it is shipped to the repair center.


To get a RMA number, please contact Technical Support at (800) 882-6735, fill out our support form or email cdsupport@amrel.com.  Please provide the following information:

  • Serial number of your AMREL product
  • Description of your problem
  • Your contact information

After you contact Technical Support, and provide them with the appropriate information, they will email you a RMA number. It is then your responsibility to ship your product with your RMA number to:

AMREL
3445 Fletcher Ave
El Monte, CA 91731
Attn: YOUR RMA NUMBER

Important! You must list your RMA number on the shipping label!


If your repair is covered by warranty, you will pay for shipping your AMREL product to our repair center. We will pay for shipping your product back to you. If the repair or product isn’t covered by the warranty, you will pay for shipping both ways, $100 for evaluation and the costs of parts. Of course, there may be some variance in charges due to the nature of the repair.


For a repair covered by the warranty, our turn-around time is usually 5 to 7 business days from the point the product is received.  For a repair not covered by the warranty, the turn-around time is usually 5 to 7 business days from the point payment is received. Of course, there may be some variance in the time due to the nature of the repair and the availability of parts.

Ruggedness


No. The difference between MIL-STD 810F or MIL-STD 810G is one of test methods, not ruggedness.
For more information, visit our web page on MIL-STD 810